Outbound Dialing Technologies

 Customer care, via live operators or agent-less notification, has taken on a more important business-to-consumer (B2C) focus. Small- and medium-sized businesses are increasingly moving to hosted outbound dialing solutions due to their low upfront cost, fast implementation and attractive ‘pay-as-you-use’ pricing model.  Outbound dialing solutions can help increase sales quickly and cost effectively. 

 

KMG offers several IVR options with direct response marketing to meet your business’s specific needs.  The interactive voice response is a break-through technology that has helped organizations reduce their manpower costs without reducing their customer service.

 

Outbound dialing give contact center managers the tools to proactively contact customers in order to drive sales and improve customer satisfaction. The outbound dialing automated detects answering machines and leaves automatic messages on voice mails. It manages outbound calls recording, and pre-recorded end of call message playing.

 

Outbound calling applications are becoming easier and easier for end-users to manage, said Michael DeSalles, a Frost & Sullivan research analyst. They minimize administrative duties, which means companies are more likely to spend on the technology. Call-blending contact centers — those that handle both inbound and outbound calls — “are very efficient,” he added, “because the agents are better utilized during low traffic periods.”

 

Call center management is critical to monitor the effectiveness of targeted advertising campaigns.  Kelly Media Group provides options for phone blast marketing and “Press 1” campaigns that have been very effective with good data. 

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