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Give us a call anytime. KMG, Inc. has successful experience in interactive marketing and technology, targets and delivers audiences for publishers and marketers. Our customers generate increased revenue and profits through media and search services, coupled with one seamless platform of serving, targeting, tracking and analytics technologies.
Our state of the art inbound call center services include customized call routing, automated call distribution, caller identification, screen-transfer technology, and other systems provide seamless service to your customers.
CALL CENTER SERVICES
Inbound Services INBOUND SERVICES
  • Orders (with credit card processing)
    • Cross-sell/up-sell promotions to increase your average ticket
  • Customer service calls
  • Customer service calls
  • Inquiries
  • Catalog/literature requests
  • PR/advertising support
  • Access to a toll-free number
  • Business-to-business or business-to-consumer services
Outbound services OUTBOUND SERVICES
  • Telephone surveys
    • Strengthen customer relationships
    • Gather valuable market data
    • Increase sales
  • Direct marketing follow-up
  • Database updating
  • Market research
  • Business-to-business or business-to-consumer services
Intenet Services INTERNET SERVICES
  • Fully integrated order processing/customer care (with online credit card transactions)
  • E-mail management/follow-up customer service calls
  • Web-enabled customer support